Create a plattform for reporting bugs
Or have an extended FAQ with common issues OR a user forum where questions can be asked to staff and other users instead of using direct email support.
We highly prefer high quality personal support. Problems are mostly that specific anyway, that there is little benefit (besides confusing) users (they might think that their problem is the same when it is in fact something entirely different) at the moment. We plan however to extend our FAQ with documentation on how to use certain features.
Documenting common problems is a bit against what we stand for – if there are common problems, we fix them instead.
So it sounds like you might have a specific problem, which is a good case to get in touch with us – our response times are super quick, even on the weekend. Give it a shot! ;)